Return & Exchange Policy
RETURN & EXCHANGE POLICY
Effective Date: 24/04/2026
At Poshaak For Kids, we aim to provide high-quality products and a great shopping experience. Please read our return and exchange policy carefully.
1. RETURN ELIGIBILITY
We accept returns only if:
- The item is unused, unworn, and unwashed
- All original tags & packaging are intact
- Return request is raised within 3 days of delivery
2. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Customized or made-to-order products
- Items purchased during sale / clearance
- Used, damaged, or washed products
- Products without original packaging
3. RETURN PROCESS
To initiate a return:
- Email us at poshaakforkids@gmail.com
- Mention:
- Order ID
- Reason for return
- Clear images / unboxing video (mandatory for claims)
- Once approved, we will share return instructions
⚠️ Returns without approval will not be accepted.
4. RETURN SHIPPING
- Customers are responsible for return shipping charges
- Shipping charges are non-refundable
- We recommend using a trackable courier service
5. EXCHANGE POLICY
Eligibility:
- Same conditions as return policy
- Request within 3 days of delivery
Process:
- Email us with order details
- Once approved, send the product back
- Replacement will be shipped after quality check
Shipping:
- Customer pays return shipping
- We cover shipping for the replacement item (once approved)
6. REFUND POLICY
When refunds are applicable:
- Only for returned items (after approval & inspection)
- Not applicable on COD convenience charges or shipping fees
Process:
- Refund will be initiated within 3–5 working days after approval
- Amount will be credited to original payment method
7. LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Contact your bank
Still not received? Email us at poshaakforkids@gmail.com
8. DAMAGED / WRONG PRODUCT
If you receive a damaged or incorrect product:
- Inform us within 48 hours of delivery
- Share unboxing video + images (mandatory)
👉 Without proof, claims may not be accepted
If verified:
- Free replacement will be provided
- No return shipping cost charged
9. ORDER CANCELLATION
- Orders can be canceled only before dispatch
- Once shipped, cancellation is not possible
10. CONTACT US
For any queries:
Business Name: Poshaak For Kids
Email: poshaakforkids@gmail.com
Phone: +91 8287254187